1.Customized Equipment
As our laser machines are customized industrial equipment manufactured to specific technical requirements, we do not accept returns based on a change of mind once production has commenced.
2.Quality Assurance & Warranty
We stand by the quality of our ONSlaser systems. Each machine undergoes rigorous testing before shipment. If you encounter any technical issues, our warranty policy covers components and performance as specified in your individual Sales Contract.
3.Damaged or Defective Items
If your equipment arrives damaged due to shipping, please contact us immediately upon receipt (within 48 hours) with photographic evidence. We will work with you to provide replacement parts or a technical solution.
4.Technical Support
Our primary commitment is to keep your production running. Rather than a standard return, we prioritize:
- Remote technical troubleshooting.
- Provision of replacement parts if required.
- On-site maintenance support (based on service agreements).
5. Need help?
Please contact our technical support team for any concerns:
- Email: info@onslaser.com
- WhatsApp: +49 174 4843125